return & refunds
RETURNS & REFUNDS
We're sorry if you didn't love your moosh. product.
For full information on our refund policy, please read below:
-
To return any unwanted items please return to the following address
Moosh World Ltd,
101 Silk Mill Street,
Worsley,
Manchester
M28 1NX
-
Please send returns tracked and insured, any items lost in post/ transit will be at the risk of the customer and will not be subject to a refund.
-
Returns are made at your own expense.
-
Please take care when trying on any items and note we only offer refunds if the items are in an unused, unaltered condition and returned with their tags and packaging.
-
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
-
If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email hello@mooshworld.co.uk with the order details and we will sort the rest!
-
Any items that are not returned as new as per the above guidelines we won't be able to refund your product
-
If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
-
Refunds will be paid into the account that was used on the original order.
-
Card refunds can take between 5 - 10 days to show into your account.
-
For any additional information, please email hello@mooshworld.co.uk
FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS
Faulty Items
If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.
If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":60660351141,"merchantName":"mooshworld"}},{"name":"paypal","wallet_params":{"shopId":60660351141,"countryCode":"GB","merchantName":"mooshworld","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"paymentIntent":"AUTHORIZE","merchantId":"HN4E5E2HMXGLW","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=GBP\u0026locale=en_US\u0026client-id=AfUEYT7nO4BwZQERn9Vym5TbHAG08ptiKa9gm8OARBYgoqiAJIjllRjeIMI4g294KAH1JdTnkzubt1fr\u0026merchant-id=HN4E5E2HMXGLW\u0026intent=authorize"}}]" access-token="9ed67a323482646c479da7a68521f42c" buyer-country="GB" buyer-locale="en" buyer-currency="GBP" shop-id="60660351141" cart-id="69b688c2cb0089a259092472c3f2d259" > <ul class='wallet-cart-grid' data-shopify-buttoncontainer="true" role="list"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </shopify-accelerated-checkout-cart> </div>